Questions? We’ve got answers

Delivery is free on every order to a UK address, and it’s always tracked. There’s no minimum spend.

In-stock orders are dispatched within 1–2 working days. Working days are Monday to Friday, excluding UK bank holidays.

Once your order is dispatched, delivery usually takes . Your tracking link shows the latest estimate.

We’ll email you a tracking link as soon as your order is on its way. You can also see your orders by signing in to your account. Can’t find the email? Check your spam folder, then contact us with your order number.

Our range and prices are set up for UK families, with free delivery to any UK address.

Email support@chillystimes.com as soon as possible with your order number. If your order hasn’t been dispatched yet, we’ll do our best to change or cancel it. If it’s already on its way, you can return it under our 30-day money-back guarantee.

Of course. Add a gift message in your basket, then enter the recipient’s address at checkout and we’ll deliver it to them directly.

If you’re not completely happy, you have 30 days from delivery to let us know, and our money-back guarantee has you covered. Full details are in our returns and refunds policy.

1. Email support@chillystimes.com with your order number and the item you’d like to return.
2. We’ll reply within 24 hours with everything you need to send it back.
3. Pack it securely, ideally in its original packaging.

We’re sorry. Please email support@chillystimes.com with your order number and a photo of the problem, and we’ll put it right as quickly as we can.

Once we’ve checked your return, we’ll confirm your refund by email. It goes back to your original payment method. How quickly it appears depends on your bank or card provider.

Yes, just tell us what you’d like instead when you email support@chillystimes.com and we’ll help.

For hygiene reasons, some items, such as opened breast pump parts or feeding accessories, may not be returnable unless they’re faulty.

You can pay with Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal.

Yes. Checkout is handled by Shopify and your payment details are encrypted. We never see or store your full card details. Read more about secure payment.

Enter your code in the discount box at checkout and the saving is applied before you pay.

All our prices are in pounds sterling (GBP).

Each product page lists its age and weight guidance. For example, the CarryJoy® carrier is suitable from birth to 36 months, up to 18 kg. If you’re unsure, email support@chillystimes.com and we’ll help you choose.

Always read and follow the instructions and the safety guidance on the product page before first use. For carriers, run through the T.I.C.K.S. checks every time, and read our guide on how to wear a baby carrier safely. If you have questions about your baby’s health or development, speak to your health visitor or GP.

Care instructions are on each product page. For example, the CarryJoy® carrier is spot clean only and shouldn’t be machine washed or tumble dried.

Yes. The Chilly’s Times Journal has practical guides on babywearing, safer sleep, feeding, health and gifting.

With an account you can see your orders and tracking, save your addresses and check out faster. Create an account in a minute.

Go to the reset your password page, enter your email address, and we’ll send you a link to choose a new one.

Email support@chillystimes.com or call +44 7418 311591. Every question gets a reply from a real person within 24 hours.

Every marketing email we send has an unsubscribe link at the bottom. Select it and you’ll stop receiving them.

Reviews are collected by Loox, our review partner, and written by our customers. You can read them on our customer reviews page.